Yes! All StoneLite Designs products are crafted from 100% real stone. We meticulously select high quality stone material from around the world to ensure the beauty and durability of each piece. To maintain the beauty of your stone material, we recommend wiping it gently with a slightly damp (not wet) cloth. Avoid using harsh chemicals or abrasive cleaners.

Our StoneLite Designs products undergo a meticulous manufacturing process. We use a combination of modern technology and traditional craftsmanship to slice the stone into thin, delicate layers. These layers are then reinforced with backing materials to ensure they are durable and practical for use in home and business decor. This intricate process allows us to maintain the natural beauty of the stone while making it versatile for various applications.

While we do our best to accurately represent the colors and textures of our products on our website, variations may occur due to differences in screen resolutions and monitor display capabilities. In addition, natural stone is renowned for its unique variations, so each piece will have its own distinctive patterns and shades. These variations are a part of the stone's natural beauty and make each product one of a kind. If you have specific color or texture requirements, please contact our customer service for further assistance before placing your order.

Your purchase is shipped from Canada and should be delivered within 7-10 business days from your order date. The
time it takes for you to receive your order will depend on the specific product purchased and your location. Please keep in mind that delivery time may be affected by factors beyond our control, such as shipping delays due to weather. Rest assured, we do our best to ensure timely delivery.

Absolutely! We understand that every project is unique, and we strive to accommodate individual needs as much as possible. If you'd like a custom size or color of material, please contact our customer service team. They'll guide you through the options available and assist you in placing a custom order tailored to your personal specifications.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your stone material, please review our return and refund policy below:

• Return Window: Our products can be returned within 30 days of the delivery date. Items must be in their original condition and packaging to be eligible for return.
• Refund Process: Once we receive the returned item and it passes inspection, we will process your refund. The refund will be issued to the original method of payment within 7-14 business days.
• Damaged or Defective Items: If you receive a product that is damaged or defective, please notify us immediately. We will arrange for a replacement and cover any shipping costs involved.
• Non-Returnable Items: Custom orders made to specific sizes or colors are not eligible for returns due to the personalized nature of the product.

For detailed instructions on how to return an item, please contact our customer service team. They will provide you with the necessary steps and information to ensure a smooth return process. We are committed to providing excellent customer service.

Indeed, we do! We value the creative synergy that comes with collaborating with designers, retailers, and industry professionals. To learn more about our collaboration programs, please get in touch with us. Our team is eager to discuss potential partnerships that can bring added value to both our clients and collaborators.